Refund Policy

Last Updated: 2 July 2026

1. Overview

Serene Sleep Academy is committed to customer satisfaction. This Refund Policy outlines the conditions and procedures for refunds of paid services and digital products purchased through our website.

2. Scope

This policy applies to purchases made directly through forestorganicil.world. Currently, Serene Sleep Academy offers free access to relaxation guides and resources. Should we introduce paid services or products in the future, this policy will govern refund eligibility.

3. Refund Eligibility

Refunds will be considered under the following conditions:

  • Request is submitted within 14 days of purchase
  • Product or service has not been substantially utilised
  • Product or service does not meet reasonable expectations based on description
  • Technical issues prevent access to purchased content

4. Non-Refundable Items

The following are generally non-refundable:

  • Digital products substantially downloaded or used
  • Subscriptions with active usage beyond trial period
  • Customised or bespoke services after delivery
  • Purchases made in error due to user mistake (not technical fault)
  • Free content or materials

5. Refund Process

To request a refund:

  1. Contact us within 14 days of purchase at info@forestorganicil.world
  2. Provide your order number, purchase date, and reason for refund request
  3. We will review your request within 5 business days
  4. If approved, refunds are processed within 10 business days to your original payment method

6. Refund Timeline

  • Request Review: 5 business days
  • Approval/Denial Notification: Sent via email
  • Processing Time: 10 business days from approval
  • Bank Transfer Time: Additional 3-5 business days (dependent on your bank)

7. Partial Refunds

In cases where a product or service has been partially used, Serene Sleep Academy may offer a partial refund on a pro-rata basis. The percentage refunded will reflect usage and costs incurred.

8. Subscription Cancellations

If we offer subscription services in the future:

  • Cancellations must be requested before the next billing date
  • No refund will be issued for the current billing period
  • Refunds will not be issued for missed subscription cancellations
  • You can manage subscriptions through your account dashboard

9. Educational Content Disclaimer

Serene Sleep Academy provides educational content about relaxation practices. Results vary by individual. Failure to achieve desired results due to personal factors, lack of consistency, or individual physiology differences is not grounds for refund. Our content is not guaranteed to produce specific sleep improvements.

10. Chargebacks and Disputes

If you dispute a charge through your bank or payment provider rather than requesting a refund through this process, additional verification may be required. We reserve the right to pursue chargeback reversal if you subsequently receive a refund through this policy.

11. Currency and Payment Methods

All prices are quoted in Australian Dollars (AUD). Refunds are processed to the original payment method. Exchange rate fluctuations for international payments are the responsibility of your financial institution.

12. Changes to This Policy

Serene Sleep Academy reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site signifies acceptance of revised terms.

13. Contact Information

For refund requests, questions, or disputes, contact:

Serene Sleep Academy Pty Ltd
47 Relaxation Lane
Byron Bay, NSW 2481
Australia
Email: info@forestorganicil.world
Phone: +61 2 5555 0147